Our Commitment to You
At Home Furni Shop, we believe that exceptional furniture should enhance your living experience from delivery to daily enjoyment. Our shipping and returns policies are designed with the same attention to detail and quality that we pour into every piece we curate.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Ideal for faster delivery needs
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Perfect for budget-conscious shoppers
Please Note: We ship globally with the exception of some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your furniture. This gives you adequate time to ensure your new pieces perfectly complement your home decor.
Condition Requirements
To be eligible for return or exchange, items must meet the following conditions:
- Unassembled and in original packaging
- No signs of use, wear, or damage
- All tags, labels, and protective covers intact
- Including all original parts and accessories
Non-Returnable Items
To maintain our quality standards, the following items cannot be returned or exchanged:
- Custom Orders & Made-to-Order Pieces – Including custom upholstery or special finishes from our Accent Chairs, Chaise Lounges + Daybeds, and other custom categories
- Final Sale Items – Clearly marked during purchase
- Assembled Furniture – Once assembled, items cannot be returned
- Opened Bedding & Mattresses – For hygiene reasons
- Bar Carts + Bar Cabinets with special finishes
- Desks and Bookcases + Shelving with custom modifications
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of delivery using the template below.
Step 2: Receive Return Authorization
We’ll email you a Return Authorization Number and shipping instructions within 24 hours.
Step 3: Package Your Item
Carefully repackage the item in its original packaging with all included materials.
Step 4: Ship Your Return
Use the provided shipping label and send to our returns center. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refund Timeline & Methods
Once we receive and inspect your returned item:
- Processing Time: 3-5 business days after receipt
- Refund Method: Original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
Prefer a different piece? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method. Price differences will be charged or refunded accordingly.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body Template:
Dear Home Furni Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe briefly]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Contact Phone Number: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Important Notes
Damaged Items: For items damaged during shipping, please contact us within 48 hours of delivery. Provide photos of the damage and packaging, and we’ll arrange for a replacement or repair at no cost to you.
Need Assistance?
Our dedicated customer service team is here to help make your experience as smooth as our furniture designs.
Email: [email protected]
Address: 3017 Cherry Camp Road, ATLANTA, US 46031
Response Time: Typically within 24 hours
Thank you for choosing Home Furni Shop. We’re committed to ensuring your complete satisfaction with both our furniture and your shopping experience.