FAQ

1. What types of furniture do you offer?

We provide a wide range of designer furniture to elevate every room in your home. Our menu includes items like Accent Chairs, Beds, Coffee Tables, Desks, Dining Room sets, and more—all crafted to blend style with affordability.

2. Are your products durable and high-quality?

Absolutely! At Home Furni Shop, we focus on delivering designer-quality pieces that are built to last. Each item is selected for its aesthetic appeal and practical durability, ensuring you get great value for your money.

1. Do you deliver to my location?

We deliver to most countries worldwide, with the exception of some Asian regions and remote areas. During checkout, you can enter your address to confirm if we service your location.

2. What are my shipping options and costs?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch.
– Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after dispatch.
Both options include tracking and safe handling.

3. How long does order processing take?

Orders are processed within 1-2 business days. After that, your items are carefully packaged and dispatched from our warehouse. You’ll receive a tracking number via email once shipped.

4. Are there any additional fees for international delivery?

While we handle customs documentation, any applicable customs duties or import taxes are the customer’s responsibility and are not included in our shipping charges.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information safe?

Yes, we use trusted payment gateways to ensure your data is protected. Your security is our priority.

1. What is your return policy?

We offer a 15-day return policy from the date you receive your item. If you’re not completely satisfied, you can initiate a return for a refund or exchange, provided the product is in its original condition.

2. How do I start a return?

Contact our customer service team at [email protected] within 15 days of receipt, and we’ll guide you through the process.

1. How can I track my order?

Once your order ships, we’ll email you a tracking number. Use it to monitor your package’s journey with the carrier (DHL, FedEx, or EMS).

2. Can I modify or cancel my order after placing it?

Orders are processed quickly, so changes may not be possible once submitted. Please contact us immediately at [email protected] if you need assistance, and we’ll do our best to help.

How can I reach customer service?

For any questions or support, email us at [email protected]. Our team is dedicated to providing exceptional service and ensuring your experience with Home Furni Shop is smooth and enjoyable.